ReserveIQ Terms of Service

Last Updated: July 9, 2025

1. Acceptance of Terms

By accessing or using ReserveIQ's platform, services, or website (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.
ReserveIQ Inc. ("Company," "we," "us," or "our") operates the ReserveIQ platform, providing AI-powered reserve fund analysis, compliance tracking, and property management tools for condominium boards and property management companies.

2. Description of Service

ReserveIQ provides:

  • AI-powered document analysis for reserve studies and financial documents
  • Reserve fund health scoring and crisis prevention alerts
  • Email template generation and communication tools
  • Compliance tracking and regulatory deadline monitoring
  • Assessment calculators and financial forecasting tools
  • Dashboard and reporting features for property management

3. User Accounts and Eligibility

3.1 Account Creation

  • You must provide accurate, current, and complete information during registration
  • You are responsible for maintaining the confidentiality of your account credentials
  • You must be at least 18 years old to use the Service
  • One person or entity may only maintain one account

3.2 To Improve Our Services

  • Board Member Accounts: For condominium board members and building owners
  • Property Manager Accounts: For licensed property management professionals
  • Enterprise Accounts: For property management companies managing multiple buildings

3.3 Account Responsibilities

  • You are responsible for all activities that occur under your account
  • You must notify us immediately of any unauthorized use of your account
  • We reserve the right to suspend or terminate accounts that violate these Terms

4. Payment Terms and Subscriptions

4.1 Subscription Plans

  • ReserveIQ Essentials: $49/month
  • ReserveIQ Professional: $199/month
  • ReserveIQ Enterprise: Custom pricing
  • All fees are exclusive of applicable taxes

4.2 Billing

  • Subscription fees are billed monthly or annually in advance
  • All fees are non-refundable except as required by law
  • We may change our pricing with 30 days' notice to existing subscribers
  • Failed payments may result in service suspension

4.3 Free Trials

  • Free trials are limited to one per user/organization
  • No payment method required for trials, but may be required for continued service
  • We reserve the right to modify or discontinue free trial offers

5. Acceptable Use Policy

5.1 Permitted Uses

You may use the Service only for lawful purposes and in accordance with these Terms.

5.2 Prohibited Uses

You may NOT:

  • Use the Service for any illegal or unauthorized purpose
  • Upload false, misleading, or fraudulent information
  • Interfere with or disrupt the Service or servers/networks connected to the Service
  • Attempt to gain unauthorized access to any portion of the Service
  • Use the Service to transmit viruses, malware, or other harmful code
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Use automated systems to access the Service without permission

6. Intellectual Property Rights

6.1 Our Rights

The Service and its original content, features, and functionality are owned by ReserveIQ Inc. and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

6.2 Your Rights

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Service for your personal or business purposes.

6.3 User Content

  • You retain ownership of content you upload to the Service
  • By uploading content, you grant us a license to use, modify, and display such content as necessary to provide the Service
  • You represent that you have the right to upload any content you provide

7. Data and Privacy

7.1 Data Processing

  • We process your data in accordance with our Privacy Policy
  • Building and financial data you upload is used solely to provide our services
  • We implement industry-standard security measures to protect your data

7.2 Data Retention

  • We retain your data for as long as your account is active
  • You may request deletion of your data by contacting us
  • Some data may be retained for legal or legitimate business purposes

7.3 Data Backup and Recovery

  • We maintain regular backups of user data
  • While we strive to prevent data loss, we cannot guarantee against all possible data loss scenarios

8. AI and Automated Analysis

8.1 AI Accuracy Disclaimer

  • Our AI-powered analysis tools are provided for informational purposes only
  • AI-generated content should be reviewed by qualified professionals before making financial decisions
  • We do not guarantee the accuracy, completeness, or reliability of AI-generated analysis

8.2 Professional Advice

  • The Service does not provide legal, financial, or professional advice
  • You should consult with qualified professionals for specific advice regarding your property or financial situation
  • Reserve fund decisions should always involve qualified reserve fund specialists

9. Limitation of Liability

9.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9.2 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RESERVEIQ SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL.

9.3 Maximum Liability

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to indemnify, defend, and hold harmless ReserveIQ Inc., its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your use of the Service or violation of these Terms.

11. Termination

11.1 Termination by You

You may terminate your account at any time by contacting customer support or using account deletion features in the Service.

11.2 Termination by Us

We may terminate or suspend your account immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

11.3 Effect of Termination

Upon termination, your right to use the Service will cease immediately. We may delete your data following account termination, subject to our data retention policies.

12. Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Ontario, Canada, without regard to conflict of law principles.

12.2 Jurisdiction

Any disputes arising out of or relating to these Terms or the Service shall be resolved in the courts of Ontario, Canada.

12.3 Arbitration

For disputes under $10,000 CAD, you may choose binding arbitration as an alternative to court proceedings.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the Service. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

14. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

15. Contact Information

If you have any questions about these Terms, please contact us:

ReserveIQ Inc.

Email: legal@reserveiq.net
For general support inquiries: info@reserveiq.net

By using ReserveIQ, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.